TVizion Privacy Policy

This Privacy Policy describes the information that TVizion and its subsidiaries and affiliated companies (“TVizion,” “we,” or “us”) collect about consumers (“you” and “your household”) and how we use and share that information. This Privacy Policy applies to information collected on the “TVizion Services”, which includes: TVizion websites (“TVizion Sites”), certain products utilizing TVizion’s streaming platform (including TVizion players and TVizion TVs) (collectively, “TVizion Devices”), certain TVizion co-branded channels (“TVizion Direct Publisher Channels”), TVizion Mobile Apps and TVizion’s accounts on third party social networking sites. This Privacy Policy does not apply to websites, applications or services that display or link to different TVizion privacy statements.

Third Party Policies

TVizion collaborates and has business relationships with other companies, for example, providers of channels, content and services (including analytics and ad-related services), who may also collect information from the TVizion Services or from third party channels on the TVizion Devices (“Third Party Channels”). TVizion also has accounts on third party social networking sites that let you connect with and follow TVizion on those sites.

TVizion’s Privacy Policy does not cover the actions of these or any third parties (except service providers acting solely on behalf of TVizion), and TVizion cannot control how such third parties may collect, use, or secure your data. For information about a third party’s privacy practices, please consult the privacy policy of that third party.

Part I. Information Collection

A. Information you provide

Information you provide TVizion through the TVizion Services includes, for example, your name, email address, postal address, billing and shipping information, product purchase information, credit card and other payment data, product registration information, and demographics. If you connect with TVizion’s accounts on third party social networking sites, we may also collect information about your social networking accounts, for example, your name, user name, or handle.

We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or postal addresses of recipients for gift purchases.

We may also combine information you provide with data we collect automatically (as further described in Section I-B below) and with data we receive from third parties. We may also associate information you provide with information we collect about you from different devices, browsers and platforms.

B. Information we collect automatically

1. TVizion Site data

We may automatically collect information related to your use of TVizion Sites - for example, we collect your computer’s or mobile device’s operating system type and version, Internet Protocol (IP) address, mobile device ID, MAC address, access times, browser type and language, and the websites you visited before coming to a TVizion Site. We also use cookies and related technologies such as web beacons to better understand your needs, remember your preferences, and to provide targeted advertising. For more information on how we and others use cookies and related technologies on TVizion Sites.

2. TVizion Device data

We regularly and automatically collect information about your TVizion Devices and your usage. The collected information includes, for example, the IP address associated with your TVizion Devices, your device types and models, device identifiers (including RIDAs as described in Section II-B-2 below), the retailer to whom your TVizion Device was shipped, various quality measures, error logs, software version numbers, Wi-Fi network name (SSID – service set identifier) and strength, and information about other devices connected to your TVizion Device.

We also collect usage data such as your search history (including letters you key in for searches, and utterances provided if you choose to use voice search (if available on your TVizion Device)), search results, content and advertisements you select and view, including through use of automatic content recognition technology (ACR) (see “More Ways to Watch and ACR on TVizion TVs” (Section I-B-4) and “Choices regarding More Ways to Watch and ACR on TVizion TVs” (Section IV-E), below), and content settings and preferences, channels you add and view, including time and duration in the channels, and other usage statistics.

3. TVizion Direct Publisher Channel data

If you launch or view any TVizion Direct Publisher Channel (a channel co-branded with the TVizion logo on the channel’s home page), TVizion may also collect data about content and advertisements you view within the TVizion Direct Publisher Channel. Additionally, the provider of such TVizion Direct Publisher Channel and its service providers may also collect viewing information and other information through the channel, as may be described in their respective privacy policies.

4. More Ways to Watch and ACR on TVizion TVs

If you choose to enable a feature called “More Ways to Watch” on your TVizion TV, then in addition to the viewing information and other information that TVizion collects from your TVizion TV as described elsewhere in this policy, TVizion may also collect viewing information using ACR. If “More Ways to Watch” is enabled, TVizion uses ACR to help TVizion identify the networks, channels, and programs you watch and when you watch them via your TVizion TV’s antenna or devices connected to your TVizion TV’s input ports, including over-the-air broadcasts and cable set-top boxes. Based on this information, we may recommend personalized content, serve personalized ads to you and measure viewership of ads and programming. We may supplement this viewing history with other demographic data we learn about you. We may also share viewing data derived from ACR with third parties such as measurement providers in an aggregate manner or in ways that do not personally identify you directly.

To understand your choices regarding ACR on TVizion TVs, see Section IV-E on “Choices regarding More Ways to Watch and ACR on TVizion TVs” below.

5. TVizion Mobile App data

If you download TVizion Mobile Apps to a mobile device, we also automatically log information related to your mobile device and network. We may log, for example, your device type, device identifiers, Wi-Fi networking connection data, information about connected Wi-Fi devices, the types and versions of mobile operating system you use, time-stamped logs of data exchanges associated with the TVizion Mobile Apps, and usage statistics associated with the TVizion Mobile Apps such as your search history (including letters you key in for searches, and utterances provided if you choose to use voice search (if available on your TVizion Device)), search results, content you select and view, and channels you add and view. We also log whether you use a feature called Play on TVizion to play content stored on your mobile device (such as music, photos, or videos) through the TVizion Device connected with the TVizion Mobile App. To let you play content on your mobile device through the TVizion Device, the TVizion Mobile App needs permissions to access content and other information stored on your mobile device.

Usage information about TVizion Services may be associated with your TVizion account or with product device identifiers (such as product serial numbers and other identifiers including those used for advertising and analytics). We associate device identifiers and usage data with your TVizion accounts and other personally identifiable information for purposes described in this Policy.

6. Third party analytics and ad services

Third parties who provide us with analytics services for the TVizion Services may also automatically collect some of the information described above, including, for example, IP address, access times, browser type and language, device type, device identifiers and Wi-Fi information.

Other third parties, including channel providers, advertisers and ad-related services, may also automatically collect information about you through the TVizion Services and Third Party Channels, including personally identifiable information about your online activities over time and across different websites, devices, online channels and applications when you use our services. For example, channel providers and advertisers can collect information about your TVizion Devices (including unique identifiers) and your usage of their channels for their own purposes, including advertising and analytics. Some third parties help us and others associate your activities across the browsers and devices you use, or that your household uses, for retargeting, cross-device advertising, analytics, and measurement purposes. Some third parties, such as Google, may also collect information on behalf of TVizion and others for online advertising purposes and to provide TVizion and others statistics about users of the TVizion Services.

Please consult the respective privacy policies and statements of these third parties for more information, including how Google uses data. To learn more about the use of cookies and related technologies by third parties on TVizion Sites.

Part II. Information Usage

A. Use by or on behalf of TVizion

Information collected by TVizion is used by TVizion and others on TVizion’s behalf for the following purposes:

1. to understand how you and other users are using the TVizion Services and our other products and services in order to make them better;

2. to personalize your experience, suggest and offer you relevant content and recommendations, and display marketing and advertising tailored to your preferences on the TVizion Services, Third Party Channels, and other devices, websites, apps and platforms;

3. to process and fulfill your requests or orders;

4. for marketing purposes, including sending you emails about products, events, promotions and offers from TVizion or its partners or advertisers;

5. to send you service information, including confirmations, invoices, notices, updates, security alerts, and support and administrative messages;

6. to respond to your comments and questions and provide customer service;

7. for analyzing marketing and advertising effectiveness, our user base, product and service usage, feature and content popularity, software and hardware quality, and to improve and influence the design of future products and services;

8. to provide periodic maintenance and support to the TVizion Devices, including automatic software updates;

9. to enforce our terms and conditions or protect our business, partners or users; and

10. to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity.

B. Online advertising

1. Web and mobile advertising

We may use information collected using our own cookies, third party cookies, and web beacons on TVizion Sites, third party sites, and in our emails to deliver relevant TVizion and TVizion partner advertising displayed to you on TVizion Sites and third party sites and third party mobile apps. We also use cookie information to know when you return to TVizion Sites after visiting third party sites. We may also associate information we collect using cookies with RIDAs to deliver relevant advertising displayed to you on the TVizion Services.

Certain third party ad networks may automatically collect information about your visits to TVizion Sites and other third party websites and mobile apps, including your IP address, your Internet service provider, and the browser you use to visit TVizion Sites (but not your name, address, email address or telephone number). They do this using cookies, web beacons, mobile device IDs or other technologies. This Privacy Policy does not apply to, and we are not responsible for, cookies or web beacons and other technologies in third party advertising. We encourage you to check the privacy policies of third party advertisers and/or ad services to learn about their use of cookies, web beacons and other technology.

For more information on the cookies and related technologies used on TVizion Site.

2. TVizion Device and channel advertising

Each TVizion Device has unique identifiers, including unique, non-permanent identifiers called TVizion Identifiers for Advertisers (RIDAs). We may use RIDAs and information associated with RIDAs to try to understand your interests, show you, and facilitate others’ ability to show you, more relevant advertising from TVizion, Third Party Channels, and other advertisers, and understand the effectiveness of such advertising. We may supplement that information with information collected from the TVizion Services, Third Party Channels, and websites, mobile apps, devices, platforms and data sources of third parties to further personalize the advertising you see on your TVizion Devices, TVizion Direct Publisher Channels, and Third Party Channels. We may also associate information collected using RIDAs with other information that identifies you, your household or your devices to personalize the advertising you see on third party websites, mobile apps, devices and platforms and other TVizion Devices. We use third party service providers, such as Google, to help deliver, personalize and target this advertising.

Channel providers, third party advertisers, ad measurement providers, and ad services may also use RIDAs and other information they collect about you from your TVizion Devices, TVizion Direct Publisher Channels, and Third Party Channels for their own advertising purposes. Information collected may be used, among other things, to deliver advertising relevant to your interests and to better understand the usage and visitation of their channels and the effectiveness of their advertising.

In addition, certain third parties that provide measurement services with whom TVizion has a business relationship (such as Nielsen and comScore) may use RIDAs to collect de-identified information (i.e., information that does not personally identify you directly) about TVizion Devices. Such de-identified information includes content viewed in connection with ad data within TVizion Direct Publisher Channels and Third Party Channels that enable such tracking, and if you enable “More Ways to Watch” on your TVizion TV, viewing data that we collected using ACR (see Section I-B-4 on More Ways to Watch and ACR on TVizion TVs above). TVizion does not give these third parties the permission to collect or associate personal information that directly identifies you (unless you are a panelist who has agreed to let Nielsen identify you). These third parties use this de-identified information to create statistics about what content and ads are being watched. To learn more about your choices with respect to ad measurement activities, please see the information under Part IV Information Access and Choices below. If you would like more information about the data collection and usage practice of these third parties, please visit their respective privacy policies.

To understand your choices regarding use of RIDAs for personalized advertising and ad measurement, see Section IV-D “TVizion Device and channel RIDA choices.”

Part III. Information Sharing

A. Your sharing

You can share reviews on the TVizion Sites and comments and content on TVizion’s developer forums, message boards, and accounts on third party social networking sites. Information posted in these venues may be available to the public. You can also share with TVizion personal information of other people as described in “Information You Provide” under Section I-A above (e.g., for referrals or gift purchases). We rely on you to obtain the permission of those other people to allow us to collect their personal information. Please be mindful of your own privacy needs and those of others as you choose what to share and make public. We cannot control the privacy or security of information you choose to make public.

B. TVizion’s sharing

TVizion may share personally identifying information with your consent, for example, when you agree to our sharing of your personally identifying information with other third parties for their own marketing purposes, subject to their separate privacy policies.

TVizion may also share information with third parties whose services are integral to the use of the TVizion Devices. For example, we may share information collected from the TVizion Devices with Third Party Channel providers and TVizion Direct Publisher Channel content providers. The use of data by such third parties is subject to their respective privacy policies.

TVizion uses third parties (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information. For example, TVizion may use a third party to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), to provide customer support, and to perform analytics and other work that we may need to outsource.

We may share some or all of your information with our current or future “affiliates” (which means a parent company, any subsidiaries, joint ventures, or other companies under common control), in which case we will require our affiliates to honor this Privacy Policy.

TVizion may also share your information with others in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.

TVizion may also share your information to (1) comply with laws or to respond to lawful requests and legal process, (2) to protect the rights and property of TVizion, our employees, agents, customers, and others, including to enforce our agreements, policies, and terms of use, or (3) in an emergency to protect the personal safety of TVizion, its employees or customers, or any person, or (4) to investigate, prevent, or take action regarding illegal or suspected illegal activities.

Finally, we may also share aggregated or de-identified (i.e., information that does not personally identify you directly), or statistical information about you, including demographics data, with others for a variety of purposes, including for their own uses, for example, for improving their products and services for TVizion and others.

Part IV. Information Access and Choices

A. General requests

If you have a TVizion account, you may view and update certain contact and billing information we have about you by logging into your account on TVizion.com. If you otherwise wish to ask for access, correction, or deletion of any of your personal information held by us or a change in the way we use your information (for which we reserve the right to charge you a fee, as permitted by applicable law), please contact us at: customer@TVizion.com. However, TVizion may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.

B. Email marketing choices

Our marketing emails tell you how to “opt-out” of receiving further marketing emails. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, and as allowed by applicable law, requests for your participation in surveys. You may also contact us at customer@TVizion.com at any time to let us know that you no longer wish to receive further marketing emails.

C. TVizion Site tracking choices

When you visit TVizion Sites, we and others give you choices described in the TVizion Cookies Policy about use of mechanisms for tracking, including tracking of your online activities over time and across different websites and online services by third parties. While we and others give you choices described in the TVizion Cookies Policy , there are many ways through which web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

D. TVizion Device and channel RIDA choices

You have the following choices about TVizion’s use of RIDAs on your TVizion Device. These choices are device specific, so if you have more than one TVizion Device, you must make these choices in the “settings” menu of each TVizion Device. If you choose one of these options, your choice will apply only to the specific TVizion Device from which you made your choice. If you perform a device factory reset, you will remove this preference and will need to renew your selection.

Part V. Data Storage, Transfer and Security

TVizion uses industry-standard methods of securing its electronic databases of personal information. However, you should know that no company, including TVizion, can fully eliminate security risks associated with personal information. To help protect yourself, please use a strong password, do not use the same passwords to access your TVizion accounts that you use with other accounts or services, and protect your username and passwords to help prevent others from accessing your accounts and services.

TVizion is a global company with affiliates, varied business processes, management structures and technical systems that cross borders. Information collected by TVizion or on our behalf may be stored on your TVizion Devices, on your mobile device if you use the TVizion Mobile App, or on our servers, and may be transferred to, accessed from, or stored and processed in, the United States, EU member state countries, India, the Philippines and Costa Rica, and any other country where TVizion or its service providers maintain facilities or call centers, including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Policy and take reasonable steps to ensure that it is treated lawfully.

Personal information we collect may be retained for as long as needed to fulfill legitimate business purposes, including the purposes outlined in “Information Usage” under Section II, or for a period of time specifically required or allowed by applicable regulations or laws.

Part VI. Modifications

We may amend this Privacy Policy at any time by posting the amended version on the applicable TVizion Site or by providing such notice about or obtaining consent to changes as may be required by applicable law.

Part VIII. Contact Information

If you have any questions regarding this Privacy Policy:

For visitors from a country in the European Economic Area, contact TVizion Europe Limited (the data controller) using the following details:

Attn: Legal Department
TVizion LLC USA
23421 South Pointe Dr. Bldg 180
Laguna Hills, California 92653
privacy@TVizion.com

For visitors from any other country outside USA Area, contact:
Attn: Legal Department
TVizion LLC
legal@TVizion.com